Privacy Policy

How we collect, use, and protect your personal information

Last Updated: June 14, 2025

Your Privacy Matters

At OpenHire Lanka, we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains our practices regarding the collection, use, and protection of your data when you use our platform to connect service seekers with service providers across Sri Lanka.

Important: By using OpenHire Lanka, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this document carefully.

1. Information We Collect

Personal Information

  • Account Data: Full name, email address, mobile number, and location
  • Profile Information: Profile photos, bio, skills, and qualifications
  • Verification Data: Identity documents, certifications (when provided)
  • Payment Information: Bank details for payouts (encrypted and secure)

Usage & Technical Data

  • Service Listings: Descriptions, categories, images, pricing, and availability
  • Platform Activity: Searches, messages, bookmarks, ratings, and reviews
  • Technical Data: IP address, browser type, device information, and cookies
  • Location Data: General location for service matching (not precise tracking)

2. How We Use Your Information

Platform Operations

  • • Display service listings to relevant users
  • • Enable communication between users
  • • Process bookings and transactions
  • • Maintain user accounts and profiles

Service Improvement

  • • Improve platform functionality
  • • Enhance user experience
  • • Develop new features
  • • Analyze usage patterns

Communication

  • • Send essential notifications
  • • Provide customer support
  • • Share platform updates
  • • Send security alerts

Legal Basis for Processing (GDPR Compliance)

We process your personal data based on: Legitimate Interest (platform operations),Contract Performance (service delivery), Consent (marketing communications), and Legal Obligation (compliance requirements).

3. Data Sharing and Disclosure

What We Don't Do

×We never sell your personal information
×We don't share data for advertising purposes
×We don't provide data to third-party marketers

When We May Share

  • Service Providers: Cloud hosting, payment processing, customer support
  • Legal Requirements: When required by law or court order
  • Safety Protection: To protect rights, safety, and security
  • Business Transfer: In case of merger or acquisition (with notice)

4. Data Security & Protection

Our Security Measures

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Control: Strict employee access controls with regular security training
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Secure Infrastructure: Cloud hosting with enterprise-grade security features

Your Security Responsibilities

  • Use strong, unique passwords for your account
  • Never share your login credentials with others
  • Log out from shared or public devices
  • Report suspicious activity immediately

Data Breach Protocol: In the unlikely event of a data breach, we will notify affected users within 72 hours and provide guidance on protective measures.

5. Your Rights and Choices

Data Control Rights

  • Access: Request a copy of all personal data we hold about you
  • Update: Modify or correct your profile information at any time
  • Delete: Request permanent deletion of your account and data
  • Portability: Export your data in a machine-readable format

Communication Preferences

  • Marketing: Opt out of promotional emails and notifications
  • Essential: Service-related communications cannot be disabled
  • Cookies: Manage cookie preferences through browser settings
  • Analytics: Opt out of usage analytics tracking

How to Exercise Your Rights

Contact our privacy team at privacy@openhirelanka.com or use the account settings in your profile. We will respond to all requests within 30 days and verify your identity before processing.

6. Cookies and Tracking Technologies

Essential Cookies

Required for platform functionality

  • • User authentication
  • • Security features
  • • Session management

Analytics Cookies

Help us improve user experience

  • • Usage statistics
  • • Performance monitoring
  • • Feature optimization

Preference Cookies

Remember your settings

  • • Language preferences
  • • Location settings
  • • Display options

Platform Role & Legal Disclaimer

OpenHire Lanka operates as a neutral marketplace platform that facilitates connections between service seekers and service providers. We are not an employment agency and do not directly provide services.

Platform Limitations

  • ×We do not employ, endorse, or verify individual service providers
  • ×We do not participate in agreements, transactions, or payments between users
  • ×We do not guarantee service quality, timing, legality, or outcomes
  • ×We are not liable for disputes or damages between users

Limitation of Liability

To the fullest extent permitted by law, OpenHire Lanka shall not be held liable for:

  • • Direct or indirect damages from services booked through the platform
  • • Misconduct, fraud, negligence, or disputes between users
  • • Loss of income, data, or reputation due to platform use
  • • Technical issues or service interruptions

Use of our platform is at your own risk. Users are responsible for verifying each other's identity, background, and qualifications.

Contact & Support

Have questions about your privacy or need assistance with your data rights? We're here to help.

Privacy Inquiries

privacy@openhirelanka.com

For data rights, privacy concerns, and policy questions

General Support

support@openhirelanka.com

For account issues, technical problems, and general help

Business Inquiries

business@openhirelanka.com

For partnerships, enterprise solutions, and business matters

Response Time Commitment

We respond to privacy-related inquiries within 7 business days and data requests within 30 days as required by applicable privacy laws.

Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes will be communicated via email and platform notifications
Updates will be effective 30 days after notification
Continued use after changes indicates acceptance

This Privacy Policy was last updated on June 14, 2025 and is effective immediately.

OpenHire Lanka • Connecting Services Across Sri Lanka • Your Privacy, Our Priority