Terms of Service

OpenHire Lanka Platform Agreement

Terms Agreement

Effective Date: June 14, 2025

By accessing or using OpenHire Lanka's platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Platform Overview

OpenHire Lanka ("we," "us," or "our") operates as a digital marketplace platform that connects service seekers with independent service providers across Sri Lanka. We facilitate these connections but do not directly provide services or employ any individual providers listed on our platform.

These Terms of Service ("Terms") constitute a legally binding agreement between you and OpenHire Lanka. By using our services, you agree to comply with and be bound by these Terms, regardless of whether you are a service seeker or service provider.

Eligibility & Account Requirements

User Eligibility

  • You must be at least 18 years of age to use our platform
  • You must have the legal capacity to enter into binding agreements
  • You must provide accurate, current, and complete information
  • You must not have been previously suspended or banned from our platform

Account Security

  • Maintain confidentiality of your login credentials
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized account access
  • One account per individual or business entity

Service Provider Obligations

Professional Standards

  • Provide accurate service descriptions, qualifications, and pricing
  • Maintain current and valid licenses, certifications, or permits
  • Respond to inquiries and bookings in a timely manner
  • Deliver services as described and within agreed timeframes
  • Maintain professional communication and conduct
  • Comply with all applicable laws and regulations

Important: Service providers are independent contractors and not employees of OpenHire Lanka. You are responsible for your own taxes, insurance, and legal compliance.

Prohibited Activities

Content Violations

  • ×Posting false, misleading, or fraudulent information
  • ×Uploading offensive, threatening, or discriminatory content
  • ×Sharing copyrighted material without proper authorization
  • ×Promoting illegal services or activities

Platform Misuse

  • ×Harassment, stalking, or threatening other users
  • ×Creating fake accounts or impersonating others
  • ×Attempting to circumvent platform security measures
  • ×Scraping data or using automated systems without permission

Platform Role & Limitations

What We Provide

  • A digital platform for connecting users
  • Communication and booking facilitation tools
  • User profile and review systems
  • Customer support and dispute assistance

What We Don't Do

  • ×Employ, supervise, or control service providers
  • ×Guarantee service quality, availability, or outcomes
  • ×Conduct comprehensive background checks on all users
  • ×Process payments or handle financial transactions

Limitation of Liability

OpenHire Lanka is not liable for any damages, losses, or disputes arising from interactions between users. All service agreements are directly between service seekers and providers.

Payments & Financial Terms

Commission-Free Platform

OpenHire Lanka currently operates as a commission-free platform. We do not charge fees for connecting users or facilitating bookings.

Payment Responsibilities

  • All payments are handled directly between users
  • Use secure payment methods with transaction records
  • Resolve payment disputes directly or through legal channels

Future Fee Structure

We reserve the right to introduce fees or commissions in the future. Users will be notified at least 30 days in advance of any fee structure changes through email and platform notifications.

Account Suspension & Termination

Grounds for Action

  • Violation of these Terms of Service
  • Fraudulent or deceptive practices
  • Harassment or abuse of other users
  • Illegal activities or regulatory violations
  • Repeated customer complaints or poor service quality

Enforcement Process

Warning

First-time minor violations may result in a warning and opportunity to correct the issue.

Temporary Suspension

Serious or repeated violations may result in temporary account suspension (7-30 days).

Permanent Termination

Severe violations or repeated offenses may result in permanent account termination without appeal.

Legal Terms & Compliance

Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

Intellectual Property

All platform content, trademarks, and intellectual property remain the property of OpenHire Lanka. Users grant us a license to use content they post on the platform.

Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Modifications to Terms

We may update these Terms periodically. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated Terms.

Contact Information

For questions about these Terms of Service, please contact our legal team at legal@openhirelanka.com or through our support channels.

Questions About Our Terms?

Our support team can help clarify any questions about these terms and your obligations.