Safety & Security Guidelines

Your safety is our priority. Follow these guidelines for a secure experience.

Quick Safety Reminders

Always meet in public places initially
Verify credentials before hiring
Trust your instincts
Report suspicious activity immediately

For Service Seekers

Before Hiring

  • Review provider profiles, ratings, and reviews thoroughly
  • Verify credentials, certifications, or licenses where applicable
  • Request and check references from previous clients
  • Communicate through the platform initially

During Service

  • Meet in public or well-lit, safe locations for initial consultations
  • Inform someone you trust about your appointment details
  • Avoid making full payments before service completion
  • Keep a record of communications and agreements

Payment Safety

  • Use secure payment methods with transaction records
  • Never share banking passwords or PINs
  • Be cautious of unusually low prices or unrealistic offers

For Service Providers

Professional Standards

  • Provide accurate, honest service descriptions and pricing
  • Maintain professional communication at all times
  • Display relevant qualifications, licenses, or certifications
  • Respond promptly to client inquiries and concerns

Privacy & Security

  • Never share unnecessary personal or financial information
  • Protect client confidentiality and privacy
  • Use secure methods for handling sensitive client data
  • Meet clients in appropriate, professional settings

Service Delivery

  • Arrive on time and prepared for scheduled services
  • Clearly communicate any changes or delays
  • Maintain appropriate boundaries and professionalism

Reporting & Support

When to Report

  • Suspicious or fraudulent activity
  • Inappropriate or unprofessional behavior
  • Harassment or threatening communication
  • Fake profiles or misleading information
  • Payment disputes or scams

How to Report

In-Platform Reporting

Use the "Report" button on user profiles or service listings to flag concerning content or behavior.

Contact Support

Reach out to our support team directly for urgent safety concerns or detailed reports.

Emergency Situations

For immediate physical safety concerns, contact local emergency services first, then report to us.

Platform Role & Disclaimer

OpenHire Lanka serves as a neutral marketplace platform designed to connect service seekers with service providers. We facilitate connections but do not directly provide services or employ any individual providers listed on our platform.

What We Don't Do

  • ×Employ, endorse, or verify individual providers
  • ×Participate in agreements or transactions between users
  • ×Guarantee service quality, timing, or outcomes
  • ×Provide legal advice or mediate disputes

Your Responsibilities

  • Verify provider identity and qualifications
  • Conduct your own background checks if needed
  • Make informed decisions about service agreements
  • Ensure compliance with local laws and regulations

Important: Users interact at their own risk and are responsible for exercising due diligence. OpenHire Lanka encourages all users to prioritize their safety and report any concerns promptly.

Need Help or Have Questions?

Our support team is here to help ensure your safety on the platform.